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Posts Tagged ‘Process Owner’

Too Bizarre To Be True?


I was chatting with an internal process consultant of a large company one day after work, and he told me an interesting story.

His organization produced shoes that were sold through many retail outlets including some of his company’s own stores. Size- and color- inventory accuracy was running 14% — that meant the difference between what their computer system said was on hand in the stores and the reality of what was on the shelf in the store was night and day. Bottom line was no one had any idea what shoes were available to sell – unless you walked out and looked on the shelf.

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Whose Problem Is It Anyway?


Process ownership introduces a dimension of management that has a huge impact on costs and on meeting internal and external customer needs. Since most processes move across the whitespaces of the organization, any inefficient handoffs from one to the next becomes a huge source of waste, rework, rush costs, customer frustration and employee disengagement.

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