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Managing in the NOW, It’s Serious Stuff


Two-and-half weeks following the August 29, 2005 Hurricane Katrina’s assault on the city of New Orleans, federal officials did something unbelievable. According to a CNN article about Chalmette Medical Center, “Doctors eager to help sick and injured evacuees were handed mops by federal officials who expressed concern about legal liability… And so they mopped, while people died around them.” Many similar stories of chaos and mismanagement provide a sad checklist of what not to do when you’re managing a disaster.

That paragraph is an excerpt from chapter five. More than any other research I have done for the book, MANAGING IN THE NOW, the stories about the Katrina disaster were the most appalling examples of the complete absence of process thinking.

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  • About The Author

    John Bernard

    Website: http://www.massingenuity.com
    John Bernard ‘s work in redefining the fundamental drivers of business performance improvement has led to national recognition as a thought leader in employee engagement. As an equally experienced executive and consultant, his effective articulation of new ways of thinking about management and management systems has led to his forthcoming book, Engage to Win, The Surprising Secret to Extraordinary Employee Engagement. John is managing partner of Portland, Oregon based Mass Ingenuity at www.massingenuity.com. Check out John's book at www.engagetowin.com.Read Full

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