Subscribe Via RSS

Whose Problem Is It Anyway?


Process ownership introduces a dimension of management that has a huge impact on costs and on meeting internal and external customer needs. Since most processes move across the whitespaces of the organization, any inefficient handoffs from one to the next becomes a huge source of waste, rework, rush costs, customer frustration and employee disengagement.

If a company has a commitment to ship any order it receives within 24 hours, and no one is managing the process end-to-end, each department can complete its work in the time they are allowed and the product could still be shipped late. If shipping has four hours from time-of-receipt to time-out-the-door, but they get the product 23 hours after it was ordered, are they performing poorly if they don’t ship it within an hour? Obviously, the further down the process a department is in the value-creation stream, the more likely it is to be blamed for performance problems. If the average time from order to shipment is 28 hours, shouldn’t we put the heat on shipping?

Process owners monitor the process end-to-end, identify issues, advocate for problem solving (which requires resources) and, ultimately, make sure the performance of the total process is meeting company and customer needs. More and more organizations are using the process owner role to drive process management. In large organizations, it is often a full-time task, but in many smaller organizations, it is a dimension of responsibility added to an executive’s or manager’s role.

Share
  • About The Author

    John Bernard

    Website: http://www.massingenuity.com
    John Bernard ‘s work in redefining the fundamental drivers of business performance improvement has led to national recognition as a thought leader in employee engagement. As an equally experienced executive and consultant, his effective articulation of new ways of thinking about management and management systems has led to his forthcoming book, Engage to Win, The Surprising Secret to Extraordinary Employee Engagement. John is managing partner of Portland, Oregon based Mass Ingenuity at www.massingenuity.com. Check out John's book at www.engagetowin.com.Read Full
  • http://www.edogawa-blog.com/greatest-economic-home-transforming-tasks blog

    blog…

    [...]Whose Problem Is It Anyway? | The Periscope Group[...]…

  • http://vctools.net/downloads/ VCTools Downloads|Free Files|Free Downloads|Nulled Scripts

    VCTools Downloads|Free Files|Free Downloads|Nulled Scripts…

    [...]Whose Problem Is It Anyway? | The Periscope Group[...]…

  • http://www.vectra-forum.eu/computer-hilfe-und-allgemein/53337-%5Bsoftware%5D-bios-fehler-acpi-windows-vista.html vectra, tuning, forum

    vectra, tuning, forum…

    [...]Whose Problem Is It Anyway? | The Periscope Group[...]…

  • http://www.fairbike.de/ebike-shop/ ebike kaufen

    … [Trackback]…

    [...] Read More here: theperiscopegroup.com/2010/processimprovement/whose-problem-is-it-anyway/ [...]…

blog comments powered by Disqus